After a new hotel tower opened in November 2013, the client had nearly 1,400 hotel rooms to fill each night. Casino Client A tasked Romph & Pou to develop a strategy to optimize RevPAR goals by placing known casino players into the hotel. The overall enterprise goal was to have 80% of the total occupants to be casino players.
Strategy & Execution.
Romph & Pou implemented an aggressive direct mail campaign. First, R&P developed a “diminishing return” response model to determine the number of direct mailers required to fulfill each night’s occupancy goal. From there, R&P prioritized guests so that higher-worth patrons receive the most desired days, using lower-worth guests to support mid-week business.
Regional Market Growth